Microsoft Releases Next Generation CRM Solution for On-Premise and On-Demand Deployments
17/12/2007 22:21
PR Newswire
REDMOND, Washington, December 17 /PRNewswire/ --
- Microsoft Dynamics CRM 4.0 delivers flexible power of choice and
familiar Outlook experience.
The new version of Microsoft Dynamics CRM, formerly code-named "Titan,"
has been completed and released to manufacturing, Microsoft Corp. announced
today. The new version is offered under two product names: Microsoft Dynamics
CRM 4.0 for on-premise and partner-hosted deployments and Microsoft Dynamics
CRM Live for Microsoft-hosted deployment. Designed with a single unified-code
base for both on-premise and on-demand deployments, Microsoft Dynamics CRM
enables customers to choose the right deployment model for their specific
business and IT needs, with the flexibility to change deployment models over
time if their needs or preferences change.
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"Microsoft Dynamics CRM is making the power of choice a reality for
businesses around the world," said Brad Wilson, general manager of Microsoft
Dynamics CRM at Microsoft. "This new release further enables us to deliver on
Microsoft's software plus services strategy and provide our CRM solutions
with a great user experience and exceptional business value."
Some of the significant new benefits and capabilities of this new release
include these:
-- An advanced multitenant architecture that supports multiple customers
per server
-- Extended global capabilities including user choice of more than 25
languages and pervasive support for multiple currencies
-- New business intelligence capabilities including cross-entity views
and an end-user ad hoc reporting wizard
-- Advanced business process automation based on Microsoft Windows
Workflow Foundation
-- New collaboration capabilities with Microsoft Office Communications
Server 2007 including real-time presence indicators within the CRM
application
The new release of Microsoft Dynamics CRM has been in extensive use over
the past year by more than 600 partners around the world and more than 100
early access customers representing a broad range of on-premise,
partner-hosted and Microsoft-hosted deployments.
"Microsoft Dynamics CRM 4.0 meets our needs for an enterprise-ready CRM
solution," said Dirk Karl, general manager and chief procurement officer at
ING Group, a financial institution that offers banking, insurance and asset
management services to clients in 50 countries. "It will allow us to easily
automate innovative workflows, quickly share knowledge across our global
enterprise, and develop a more productive worldwide purchasing and vendor
relationship management environment."
Availability
Microsoft Dynamics CRM 4.0 will be available worldwide in more than 25
languages. The English language pack will be available within the next seven
days to new and existing partners and customers. Nine additional language
packs will be available in January and the remaining language packs will be
delivered at a rate of four or more each month. Existing customers with an
active Software Assurance plan for Microsoft Dynamics CRM are entitled to
receive the new release at no additional charge.
The new Microsoft Dynamics Live CRM service is offered only in the US and
Canada, and is currently available to a limited number of customers via the
Early Access programme.
About Microsoft Dynamics
Microsoft Dynamics is a line of financial, customer relationship and
supply chain management solutions that helps businesses work more
effectively. Delivered through a network of channel partners providing
specialised services, these integrated, adaptable business management
solutions work like and with familiar Microsoft software to streamline
processes across an entire business.
About Microsoft
Founded in 1975, Microsoft (Nasdaq: MSFT) is the worldwide leader in
software, services and solutions that help people and businesses realise
their full potential.
About Microsoft EMEA (Europe, Middle East and Africa)
Microsoft has operated in EMEA since 1982. In the region Microsoft
employs more than 13,000 people in 60 subsidiaries, delivering products and
services in 138 countries and territories.
This material is for informational purposes only. Microsoft Corp
disclaims all warranties and conditions with regard to use of the material
for other purposes. Microsoft Corp shall not, at any time, be liable for any
special, direct, indirect or consequential damages, whether in an action of
contract, negligence or other action arising out of or in connection with the
use or performance of the material. Nothing herein should be construed as
constituting any kind of warranty.
Web site: http://www.microsoft.com
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